Frequently asked questions:
A. 1-5 business days after payment has cleared.
- We recommend Australia Posts tracking tool. They provide the most accurate and up to date info we have.
- If your parcel is more than 15 business days late, please lodge a late item enquiry.
A. If your payment has cleared prior to 12noon, it may be possible to dispatch your order on the same day. Please contact our sales team to check availability.
A. A shipping notification email is automatically sent to you once your order has been dispatched. If you have not received this email after 5 days since making your payment, please contact our sales team.
A. The tracking number will be uploaded or emailed as soon as your order is despatched. Use the carrier's online tracking service, have your tracking number ready from our shipping notification email.
A. Small parcel orders will be sent via Australia Post eParcel. Road services we utilise are Australia Post, Fastway Couriers, Couriers Please and Toll Ipec. We will determine the most suitable carrier to deliver your goods based on the quickest, most cost-effective method of transport between our warehouse and your address. Orders under $10 will go via standard post.
A. Yes, by appointment only. Please contact our sales team to arrange pick up.
A. The shipping calculator determines the cost based on your post code, the total size and weight of your order.
A. Yes, please contact our sales team for our international shipping options.
Freight Policy:
Delivery: As we use couriers to deliver goods, products will not be delivered to an unattended address. A signature at the address of delivery is required on receipt of the goods. If no-one is present to sign, a calling card will be left and the parcel will be returned to the couriers depot. It is then the responsibility of the receiver to contact the carrier (or our sales team if the goods have been returned to sender) to arrange redelivery or collection of the parcel & pay any additional charge for re-delivery. We recommend all deliveries be shipped to a location that is attended during business hours.
Post Office (PO) Boxes: Items under 20kg can be delivered to your PO Box, items over 20kg and/or 105cm are sent via a courier services.
Q. What does availability 
mean?
A. We have sold out, we have more on order/being made. Please contact us for an ETA.
Q. What does availability 
mean?
A. These items are specially made or not a stock item and are ordered in after purchase. Please contact us for an ETA.
MATERIAL HANDLING LICENCE REQUIREMENTS:
Q. Do I need a licence?
A. In relation to moving and lifting equipment – pickers, forklifts, car movers.
Each jurisdiction may have their own licencing requirements. Mitaco follows the definitions and guidance from Safe Work Australia, but please confirm with your local authorities.
Forklift truck – LF High Risk Licence
The LF high risk work licence class allows you to use forklift trucks, but does not include order-picking forklift trucks (see below).
Forklift truck means a powered industrial truck equipped with lifting media made up of a mast and an elevating load carriage to which is attached a pair of fork arms or other arms that can be raised 900mm or more above the ground, but does not include a pedestrian-operated truck or a pallet truck.
Order-picking forklift truck – LO High Risk Licence
To operate an order-picking forklift truck you need an LO high risk work licence.
An order-picking forklift truck has the operator's control as part of the load carriage/lifting media and lifts with it. Order-picking forklift trucks are generally referred to as "stock pickers". They can be fitted with a platform extension for use in furniture warehouses, or can be a turret truck in narrow aisle warehouses.
