Terms of Warranty

 

Standard Warranty:

(1) Mitaco Pty Ltd materials handling equipment warranty is for a period of 12 months or 1500 hours whichever comes first, unless stated otherwise commencing from the delivery date of the product(s).
(2) Warranty period of the battery is 6 months commencing from the delivery date of the product(s). 
(3) The warranty covers the hydraulic pump, frame and handle.
(4) Mitaco Ptd Ltd warranty is a back to base warranty, meaning it is the customers responsibility to return the faulty goods to the store of purchase. Mitaco will then assess the item and repair or replace the faulty item as deemed suitable.
 

Limits & Exlcusions:

This warranty does not apply to the following non warranted items:
(1) Any third-party alterations, amendments or changes.
(2) Goods which has been subjected to misuse, negligence, modified, accident, operated at a speed or load beyond rated capacity, accident, improper installation by the purchaser and if it has been used or maintained in a manner not conforming to the product’s instruction (read operators manual before use).
(4) Abnormal deterioration of the equipment or parts due to the physical environment.
(5) Perishables component parts such as hydraulic oil, seals, washers, wires, o-rings, carbon brushes, oil tubes, dry cells, operation levels, touch switches, solenoid brake, motor carbon brushes, seats, or similar items.
(6) Wearing component parts such as bearings, seals, wheels, rollers, sleeves, caps/covers, springs, hydraulic hoses, globes, electrical cabling or similar items.
(7) Used/Second Hand equipment and parts.
 

Limited Liability:

Mitaco shall not be liable for the following customer losses, including but not limited to: 
(1) Labour/Hire/Equipment cost and expenses occurred during customer repair.
(2) Freight cost for equipment and spare parts replacement.
(3) Losses caused by equipment failure.
(4) Cost of third-party analysis.
(5) Profit loss, acquirable benefit loss, third party loss or any direct loss.
(6) Mitaco shall not be liable if the product fails due to damage from shipment, handling, or storage.
(7) Use of non Mitaco parts or any unauthorized parts and repairs will void warranty.
 
 

Claims for Warranted Parts:

Must be submitted by completing a Mitaco Warranty Claim Form, attached with a copy of original sales invoice and with pictures of damaged parts. Please contact us to request this form.
 
 

Requirement on Return of Warranted Parts:

You may be required at any time to return the damaged goods/parts for replacement or further analysis, following points need to be followed during this period:
(1) Goods/Parts can only be returned upon request.
(2) The return goods/parts must be clean and assembled.
(3) The return freight cost to be borne by the customer and Mitaco will bear the freight cost of the replacement/repaired goods.
(4) The freight cost of non-warranty goods to be borne by the customer.
(5) Mitaco reserves the right to refuse any claim request if the relative goods/parts are not returned within 7 working days. 
 
 

Force Majeure:

The party who cannot fulfil the warranty terms or delays to fulfil the warranty items due to force majeure shall not be treated as a breach of the warranty.

 

Right of Final Interpretation:

Mitaco Pty Ltd reserve the right of final interpretation of this warranty terms.